Muj

Terms of Service

Last updated: April 2026

1. Agreement to Terms

By accessing or using Muj's services, you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using or accessing this site. Your continued use of the service constitutes acceptance of these terms.

2. Service Description

Muj is a TARIC nomenclature classification platform. We provide AI-powered search and classification tools to help customs professionals and trade compliance teams classify products according to TARIC codes. We offer both free and paid subscription plans with different features and usage limits. We reserve the right to modify or discontinue any aspect of our services at any time.

3. User Accounts

To create an account, you need to provide a valid email address for authentication. You are responsible for keeping your account credentials secure and for all activities under your account. Please notify us if you suspect unauthorized access to your account. We reserve the right to suspend or terminate accounts that violate these terms.

4. AI Service Disclaimer

IMPORTANT: AI-generated TARIC classifications are provided for informational and guidance purposes ONLY. You acknowledge and agree that:

  • AI responses do NOT constitute official customs rulings or legal advice
  • You are SOLELY responsible for verifying all classifications with appropriate customs authorities before use
  • We provide NO guarantee of accuracy, completeness, or timeliness of AI-generated classifications
  • You must always consult official customs authorities for binding classification decisions
  • Muj bears NO liability for incorrect classifications or any customs-related issues arising from use of our AI tools
  • Classifications may vary based on specific product characteristics, and only official customs authorities can provide definitive rulings

5. Data Processing for AI

Your use of Muj's AI features involves the following data processing:

  • User queries and chat messages are processed by third-party AI providers (Google Gemini models)
  • Your email address and user identifier are NOT shared with AI providers
  • Chat history is stored in our database and linked to your account
  • AI providers process your messages according to their own privacy policies
  • You can view your chat history at any time through your account
  • You have the right to request deletion of your data under GDPR

6. Acceptable Use

You agree not to use the service for any purpose that is illegal or prohibited by these terms. Specifically, you agree not to:

  • Engage in any abusive, harassing, or malicious activity
  • Distribute spam, malware, or harmful content
  • Attempt automated scraping or data extraction without permission
  • Circumvent security measures or access controls
  • Interfere with or disrupt the service or servers
  • Use the service to violate any applicable laws or regulations
  • Impersonate others or misrepresent your affiliation

7. Intellectual Property

The Muj platform and its original content, features, and functionality are owned by Muj and are protected by international copyright, trademark, and other intellectual property laws. TARIC nomenclature data is provided by the European Commission. AI models are provided by third-party providers (Google). You may not modify, reproduce, distribute, or create derivative works based on our platform without explicit permission.

8. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, MUJ AND ITS AFFILIATES SHALL NOT BE LIABLE FOR:

  • Incorrect AI-generated classifications or recommendations
  • Customs penalties, fines, duties, or fees resulting from use of our service
  • Business losses, lost profits, or indirect damages of any kind
  • Service interruptions, delays, or errors
  • Data loss or corruption
  • Third-party actions or content
  • Any damages exceeding the amount you paid for the service in the 12 months preceding the claim

9. Termination

We may suspend or terminate your account immediately, without prior notice or liability, for any reason, including if you breach these Terms. Upon termination, your right to use the service will immediately cease. You may also delete your account at any time through the account settings. When your account is terminated or deleted, we will delete your personal data in accordance with GDPR requirements, typically within 30 days.

10. Pricing and Subscriptions

Muj offers both free and paid subscription plans. By using our service, you acknowledge and agree to the following pricing terms:

  • Pricing for paid plans may change at any time, with at least 30 days' advance notice to affected subscribers
  • Free tier features, usage limits, and conditions may change at any time without prior notice
  • Changes to paid plan pricing will be communicated via email to registered users
  • Continued use of the service after pricing changes take effect constitutes acceptance of the new pricing
  • You may cancel your subscription at any time through your account settings
  • Refunds are handled in accordance with applicable consumer protection laws

11. Changes to Terms

We reserve the right to modify or replace these Terms at any time. If a revision is material, we will provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion. Your continued use of the service after any changes constitutes acceptance of the modified Terms.

12. Governing Law

These Terms shall be governed and construed in accordance with the laws of the European Union and Lithuania, without regard to its conflict of law provisions. Any disputes arising from these terms or your use of the service shall be subject to the exclusive jurisdiction of the courts of Lithuania.

13. Contact Information

If you have any questions about these Terms of Service, please contact us at labas@muj.lt. We aim to respond to all inquiries within 2-3 business days.